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We are Consumers

A consumer is a citizen who intends to order or purchase, or who orders, acquires, or uses goods (works, services) solely for personal, family, household, or other non-business-related needs.
Consumer rights are established and regulated by the legislation of the Republic of Kazakhstan concerning the acquisition of goods and services.

Consumers have the full right to purchase, freely choose, return, or exchange goods and services of both proper and improper quality. They also have the right to receive complet

It is very important to know and protect our consumer rights for several reasons.
Firstly, being an informed consumer in the modern world means being able to accurately assess the possibility of deception. Many people fall victim to scams simply because they are unaware of their own rights.

Secondly, every individual should assert their own position, especially if they are in the right according to the law. This is precisely why consumer rights protection is so crucial. If each person stands up for their rights to quality goods and services, as well as decent treatment, it will have a positive impact on the effectiveness of communications in the long run.

It is very important to know and protect our consumer rights for several reasons:

Firstly, being an informed consumer in the modern world means being able to accurately assess the possibility of deception. Many people fall victim to scams simply because they are unaware of their own rights.

Secondly, every individual should assert their own position, especially if they are in the right according to the law. This is precisely why consumer rights protection is so crucial. If each person stands up for their rights to quality goods and services, as well as decent treatment, it will have a positive impact on the effectiveness of communications in the long run.

Basic Consumer Rights:

2. Right to the Quality of Goods (Works, Services)


5. Right to
Legal Protection


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4. Right to Compensation for Damages


3. Right to Information about Goods (Works, Services)


1. Right to the
Safety of Goods(Works, Services)


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Consumer rights can be violated in various ways. Here are some common examples:


1. Inclusion of contractual terms that undermine consumer rights compared to the existing legislation of the Republic of Kazakhstan.
2. Price manipulations, such as when a product is labeled with one price but a different price is charged at the cashier. According to human rights activists, such actions can fall under the Criminal Code. However, stores have learned to mask this violation as an error, claiming that an employee attached the wrong price tag or failed to update the information at the cashier.

3. Imposition of services. Nowadays, a more prevalent practice is not direct imposition but the provision of so-called service packages. These packages are often accompanied by lengthy and complex terms and conditions written in small font that consumers may tire of reading or forget why they came in the first place. As a result, people often agree without reading and end up complying with hidden requirements.
These are just a few examples of how consumer rights can be violated, highlighting the importance of being aware of one's rights and being vigilant as a consumer.

Let's consider examples of rights violations and solutions to such problems:


WHAT TO DO IF THE PRICE ON THE PRICE TAG DIFFERS FROM THE PRICE AT THE CASHIER?
Stores provide services based on a so-called public contract of sale. The seller communicates information about the product, including its price, through the price tag. On these terms, the consumer has the right to enter into a contract. Therefore, the customer can demand to purchase the product at the price indicated on the price tag.
WHAT TO DO IF I ACCIDENTALLY DAMAGE A PRODUCT IN THE STORE (E.G., BROKE A BOTTLE)?
Firstly, it is necessary to determine whose fault it was. Stores often have surveillance cameras for this purpose. Additionally, both the store and the consumer can involve witnesses to the incident.
If it is found that the employees are at fault, for example, if the floor was slippery after cleaning or the bottles were placed carelessly and not properly secured, the consumer is not obliged to pay for the damaged product.
WHAT TO DO IF YOU SUSPECT THAT SOMETHING IS WRONG WITH THE PRODUCT YOU PURCHASED?
Submit the product for analysis to a chemical laboratory. In the case of detecting dangerous substances (or substances not declared in the composition), file a complaint with the Consumer Protection Agency (Kazpotrebnadzor) and the police. Such a violation is not only a case of selling substandard products but also a threat to the health of an indefinite number of citizens.
IF AN ITEM FROM AN ONLINE STORE IS OF THE WRONG SIZE OR POOR QUALITY, WHERE SHOULD YOU TURN TO GET A REFUND?
Directly contact the online store. According to the law on consumer rights protection, which includes rules for distance selling of goods, you can refuse the item within at least one week (if the seller provided return policy documents with the shipment) or up to three months (if the necessary documents were not provided by the seller) to request a refund.
Remember to always keep records of transactions, receipts, and any relevant evidence when dealing with consumer rights violations.
presentation.

Important quastions:

Being a literate consumer is important for several reasons:



  • Empowerment and personal development:
     Literacy itself is a form of development. By being literate, you can expand your knowledge, progress, and learn something new. Being literate allows you to go beyond the existing knowledge and be curious to constantly enhance it. This process of continuous learning and growth is essential for personal development.
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  • Making informed decisions:
    Being a literate consumer means having the ability to access and understand information about products, services, and your rights as a consumer. This empowers you to make informed decisions based on accurate information, ensuring that you choose the best options available to you.
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  • Protection against scams and deception:
    Literacy helps you recognize and evaluate potential scams or deceptive practices. It enables you to identify misleading information, understand contracts and agreements, and avoid falling victim to fraudulent schemes. Being literate allows you to navigate the consumer landscape more effectively and protect yourself from exploitation.
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  • Economic impact
    In a country where there is a significant number of literate consumers and sellers, it can greatly contribute to improving the overall economic literacy of the population. When consumers are knowledgeable about their rights and make informed choices, it promotes fair and competitive markets. This, in turn, fosters economic growth and stability.
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