The main organization responsible for consumer rights protection in general and rights of teenagers as well is the Committee for Consumer Rights Protection under the Ministry of Trade and Integration of the Republic of Kazakhstan. In addition to this, there are around 18 government agencies that protect consumer rights in various sectors. For example, the Ministry of Education has quality departments, similar units exist in the Department of Tourism and Sports and in the Ministry of Health. When it comes to railways and air travel, there are also specific standards that must be met, ensuring quality and safety. If any standards have not been followed, one can turn to the Committee for Technical Regulation.
The most convenient service for consumer rights protection currently is on-line platform Tutynushy.kz
. It is currently in the pilot testing phase and does not contain all trading organizations in the country.
According to information posted on the government's website, each trading entity will be assigned a unique identifier in the form of a QR code, which will be displayed prominently in retail outlets. If a buyer believes that their rights have been violated, they can scan the QR code, enter the system, and be able to submit a complaint to the seller, consumer associations or government agencies. Seller will be able to see the complaint and will have 10 days from the date of submission to fulfill the consumer's legitimate demands. If this does not happen, government agencies will be automatically involved, which may result in penalties for the seller.
Complaints also can be filed with the Committee for Consumer Rights Protection under the Ministry of Trade and Integration of the Republic of Kazakhstan through the eOtinish
) via web-site or eGov mobile application. It is also possible to submit an inquiry through the Telegram bot @kzpp_bot